Frequently Asked Questions
Everything you need to know about shopping with Koala.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, Koala ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Most of our products come with a 12-month manufacturer warranty against defects. Please check the specific product page for detailed warranty information.